Appointments

The Centre is open from 8.30am until 6.30pm from Monday to Friday.
Please telephone 01737 362327 to make an appointment. In order to give you an appointment at the most appropriate time, we hope you will accept questions from our receptionists. We have introduced an open access appointment system as part of a national collaborative study. This means that most appointments are made on the same day with a few pre-bookable, up to three weeks in advance.

emis On-Line Appointments

We are pleased to offer on-line appointment booking, for security reasons this requires registration to gain access please click here for more details.

Appointment Times

Morning Surgery	9.00	-	10.50am
Dr Stott / Dr Shabrokh	8.30	-	10.20am
Afternoon Surgery	3.00	-	5.20pm

Cancellations

Please contact the surgery as soon as possible if you wish to cancel your appointment so that it can be offered to another patient.

Emergency/Out of Hours

A doctor is always available during surgery hours. However, if you think the emergency is life threatening please telephone 999. The new out of hours service can be contacted by phoning the surgery and your call will automatically be diverted. The base site is The New Cottage Hospital, Horton Lane, Epsom KT19 8PS. Telephone 01372 734846. Access can be gained from B284 (Hook Road).

Home Visits

Home visits are made if clinically indicated and are at the doctors’ discretion. Home visits at any time should not be requested just because you have no transport. Whenever possible please come to the surgery as the facilities are much better for examination and the doctors have access to all you medical records. Requests for home visits should be made before 10.00 a.m. Please give the receptionist as much information as possible:

patient’s name

age of patient

address and directions

name of patient’s own doctor

symptoms and an estimation of the urgency of the problem

Requests for home visits will be taken by the receptionists and a doctor may telephone you after morning surgery.

Telephone Advice

If you require health information or advice, you can contact NHS Direct, a 24-hour advice line on 0845 4647.

Repeat Prescriptions

We offer a repeat prescription service at the discretion of the doctors. Requests for repeat prescriptions must be made in writing or by using the tear-off part of the previous computerised prescription. Please allow 48 hours for the request to be processed. For those requesting a prescription by post, please remember to include a stamp-addressed envelope and allow 4 working days. Please do not telephone for repeat prescriptions. All patients receiving repeat prescriptions will need a medication review at least annually if the arrangement is to continue. Information on the repeat prescription slip indicates when this is due.

Test Results

We do not routinely contact you if your test results are normal. Please telephone between 11.00 - 1.00 or between 2.00 - 3.00 when the receptionists have more time to help you. You may be asked to make an appointment with a doctor. PLEASE REMEMBER IT IS YOUR RESPONSIBILITY TO CHECK THE RESULT OF A TEST IF YOU HEAR NOTHING FROM US.